I can't believe this is my turn to get stiffed by a book. I read someone mentioning this book here as well as they are one of the advertising sponsors on the board so I thought they are a good book. However, this is not the case. Please tell me what you all think about my situation.
I called them to inquire about their service and they were so nice on the phone as they wanted to get my business just like anyone else. However, on April 22nd I decided to cash out. They told me they will have to issue a credit to my credit card to cover the initial deposit and send me a cashier cheque for the remaining balance which was fine for me. I did receive my cashier cheque in a few days ( small amount ) and waited for a week before I checked with my cc company and no credit was issued. I then called BG and was told to wait. I called my CC on May 4th and was told no credit issued by BG. I then called BG and was advised it does take sometime for credit to go thru, just wait. I am starting to feel they are giving me the run around and called them again the next day, I spoke to Joe and was given their internal tracking # ( which has no use to me) to prove credit has been issued I was told I need to call my cc and deal with them directly as credit has already been issued since April 22nd. same craps ( calling my cc co. and BG many times ) repeated many times and Joe at BG said will look into it more for me with their accounting Dep. I called him back the next day and was told my cc was expired, I then emailed him a copy of my cc and Joe verified cc wasn't expired and does not know why accounting said so. Once again I was told to call back the next day and if he can't find an answer as to why credit has not been received by my cc company, they will send me the fund thru W/U and will waive the fee. I said OK. I called back the next day and was told my cc company rejected the credit. I then called my cc Co. and spoke to few people there just to make sure if they have rejected the credit, everyone I spoke with at the CC company said there is no record of the transation as well as there is no reason they will reject the credit. I called BG again and was told they can not do anything as this is the problem of my cc company, I have to deal with them directly. I offered Joe may be I can have someone from my CC company to call them to fix the issue. Joe said he will not speak to them as they rejected the credit in the first place. All I need to do is to have my CC Co. to fax them a statement to prove I never received any credit from BG.
Few things I wasn't happy about the way they dealt with the issue :
1. when I called BG in the beginning and was told by everyone I spoke with to wait, no one will look into it and see what went wrong until I get frustrated.
2. they claim they had issued the credit but later I was told no credit was issued due to my cc was expired, wrong info.
3. I was then told again credit was issued but my cc CO. rejected the credit.
4. I offered someone from my CC to call them but was declined.
5. talked to Ted and thought he will help me out since someone mentioned he is a nice guy. No doubt he is polite on the phone but did I get any help from him. Not at all. All he said was he can not do anything for me as I will need to speak to customer service which is Joe. Don't know why I called him for assistance!!!
I called them to inquire about their service and they were so nice on the phone as they wanted to get my business just like anyone else. However, on April 22nd I decided to cash out. They told me they will have to issue a credit to my credit card to cover the initial deposit and send me a cashier cheque for the remaining balance which was fine for me. I did receive my cashier cheque in a few days ( small amount ) and waited for a week before I checked with my cc company and no credit was issued. I then called BG and was told to wait. I called my CC on May 4th and was told no credit issued by BG. I then called BG and was advised it does take sometime for credit to go thru, just wait. I am starting to feel they are giving me the run around and called them again the next day, I spoke to Joe and was given their internal tracking # ( which has no use to me) to prove credit has been issued I was told I need to call my cc and deal with them directly as credit has already been issued since April 22nd. same craps ( calling my cc co. and BG many times ) repeated many times and Joe at BG said will look into it more for me with their accounting Dep. I called him back the next day and was told my cc was expired, I then emailed him a copy of my cc and Joe verified cc wasn't expired and does not know why accounting said so. Once again I was told to call back the next day and if he can't find an answer as to why credit has not been received by my cc company, they will send me the fund thru W/U and will waive the fee. I said OK. I called back the next day and was told my cc company rejected the credit. I then called my cc Co. and spoke to few people there just to make sure if they have rejected the credit, everyone I spoke with at the CC company said there is no record of the transation as well as there is no reason they will reject the credit. I called BG again and was told they can not do anything as this is the problem of my cc company, I have to deal with them directly. I offered Joe may be I can have someone from my CC company to call them to fix the issue. Joe said he will not speak to them as they rejected the credit in the first place. All I need to do is to have my CC Co. to fax them a statement to prove I never received any credit from BG.
Few things I wasn't happy about the way they dealt with the issue :
1. when I called BG in the beginning and was told by everyone I spoke with to wait, no one will look into it and see what went wrong until I get frustrated.
2. they claim they had issued the credit but later I was told no credit was issued due to my cc was expired, wrong info.
3. I was then told again credit was issued but my cc CO. rejected the credit.
4. I offered someone from my CC to call them but was declined.
5. talked to Ted and thought he will help me out since someone mentioned he is a nice guy. No doubt he is polite on the phone but did I get any help from him. Not at all. All he said was he can not do anything for me as I will need to speak to customer service which is Joe. Don't know why I called him for assistance!!!
